Remote-support: the best service you can get
Your healthcare organisation delivers care and support and you consider good quality of care to be your core activity. The support of healthcare professionals is largly digital these days and there is a growing need for remote support of cloud applications and direct support for end-users. The happiness of your healthcare professionals partly depends on the proper functioning of your applications and easy access to their digital workspace. The end user expects optimal support from a support desk when care professionals experience problems when using their cloud applications. Feedback on their questions take time and attention and distract you from your core activities. If remote support fails, there is a chance of continuity problems.
By outsourcing remote support to De Digitale Zorg, your organization is getting the best support and you have time for your true ambitions: delivering good care. Because De Digitale Zorg is available at all times, the healthcare professional can be helped faster and more effectively. The focus of our service consultants is on immediately solving problems.
The benefits of remote-support
- Reliable: we provide reliable advice that meets the needs of your healthcare professionals;
- Involved: we know your working method and we apply a personal approach;
- Budget: the service is available for a fixed amount per month (if feasible);
- Continuity: we guarantee the knowledge, sufficient staffing and continuity of support;
- Service without saying: your healthcare professionals will be helped immediately by knowledgeable specialists.
Our approach
During our intake interview, we discuss how the services will be organized and how the support will be provided. During the implementation, we get to know your organization and end users. When delivering the service, our ticket system is customized to your process and need for information.
You will receive a quarterly report on our progress and you will be assigned a dedicated contact person.
Workplace management, remote support and client satisfaction surveys
De Digitale Zorg started as a digital device manager in 2018 and we use Mobile Device Management to set up and remotely manage tablets and telephones. Our services have been expanded to include client and employee satisfaction surveys. This service is focused the needs of our customers: traditional surveys gave too little results and lacked quality. That is why, in addition to workplace management, we also conduct telephone client satisfaction surveys. Our services are reliable, always available and dedicated.
Digital Healthcare is NEN 7510 and ISO 27001 certified.
Contact
Contact us to discuss your challenges with your mobile workplace in healthcare or client satisfaction surveys.