Your healthcare organisation delivers care and support and you consider good quality of care to be your core activity. The support of healthcare professionals is largly digital these days and there is a growing need for remote support of cloud applications and direct support for end-users. The happiness of your healthcare professionals partly depends on the proper functioning of your applications and easy access to their digital workspace. The end user expects optimal support from a support desk when care professionals experience problems when using their cloud applications. Feedback on their questions take time and attention and distract you from your core activities. If remote support fails, there is a chance of continuity problems.

By outsourcing remote support to De Digitale Zorg, your organization is getting the best support and you have time for your true ambitions: delivering good care. Because De Digitale Zorg is available at all times, the healthcare professional can be helped faster and more effectively. The focus of our service consultants is on immediately solving problems.

During our intake interview, we discuss how the services will be organized and how the support will be provided. During the implementation, we get to know your organization and end users. When delivering the service, our ticket system is customized to your process and need for information.

You will receive a quarterly report on our progress and you will be assigned a dedicated contact person.